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MX Venture Lab

Helping organizations improve operations, strengthen infrastructure, and achieve sustainable growth through technology, facilities, project management, and business support services.

INNOVATING BUSINESS. EMPOWERING GROWTH.

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Help Center

How can we help?

Search answers for candidate accounts, employer subscriptions, manual payment verification, coupon usage, profiles, password reset, and account management.

Candidate FAQs

How do I apply for jobs?

Create or sign in to your candidate account, complete your profile, open a job, and submit your application through the platform.

How are candidate profiles used?

Candidate profiles help employers and recruiters review skills, experience, resumes, applications, and AI-supported match context.

Can I update my resume?

Yes. Candidates can update resume and profile information from the candidate dashboard so employers see current details.

Employer FAQs

How do employer subscriptions work?

Employers choose a subscription plan, submit payment or a coupon-supported request, and receive access after approval.

Can employers view candidate profiles?

Candidate profile access depends on the active subscription plan and available usage limits.

What is managed hiring?

Managed hiring means MXVL helps source, shortlist, and coordinate candidates for employers that want recruiter-led support.

Subscription FAQs

What happens when a plan limit is reached?

The platform may restrict plan-gated actions such as posting jobs, viewing candidates, or using AI matching until the plan is upgraded or renewed.

Can I use a coupon for subscriptions?

Yes. Enter the coupon on the subscription payment page and apply it before submitting the request.

What happens with a full discount coupon?

If a valid coupon reduces the final amount to zero, no transaction ID or sender number is required.

Payment FAQs

How does manual payment verification work?

Employers send payment to the displayed bKash or Nagad number, submit transaction details, and wait for admin verification.

What payment number should I use?

The official bKash/Nagad number for subscription payments is 01979611120.

How long does verification take?

Verification depends on admin review and transaction confirmation. Employers can monitor payment status from the subscription payment pages.

Account FAQs

How do I reset my password?

Use the sign-in flow and choose the password reset option connected to your account email.

How do I manage account information?

Use your candidate, employer, support, or admin dashboard profile/account settings based on your role.

Who can I contact for account issues?

Use the Contact page for candidate support, employer support, payment support, or business inquiries.